What a Nightmare Dealing with Arthurs Pools!

Here it is, July 11, 2008, and still no pool from Arthurs Pools (arthurspools.com).

We ordered a pool on April 1, 2008, and the full amount was charged to our credit card that day. So that's over three months they have had our money, and we have had no pool.

It has been a nightmare dealing with Arthurs Pools, trying to get delivery of the pool that was ordered.

We have been passed around from person to person, no one, in my opinion, seemingly taking an honest interest or responsibility in following through on the completion of the purchase and delivery.

So far, we've talked to, either by phone or email, with:

[] Lynne
[] Mike
[] Pamela
[] Mike (another Mike, so he says)
[] Glenda
[] Craig
[] Genny
[] AJ
[] Kim
[] a few receptionists
[] a couple of yahoos who did not sign their names on the emails

All to no avail in getting satisfaction on receipt of the pool.

This is all my opinion formed from personal experience. Thank goodness the whole situation was documented at every point; however, just today AJ called and said the pool was being sent out today. Subsequently, I received an anonymous email from "shipping" that seemed to imply negation of AJ's promise.

I have called AJ at least three times this afternoon to try to touch base with her so that we do not have to go into the weekend not knowing again whether or not the pool has been shipped. Supposedly she was out to lunch, but was expected back. It's almost the end of the day, and no return phone call from her.

On the third phone call, still trying to get in touch with AJ, I talked to Kim who said the transport company had not yet picked up the pool, and that she would definitely have AJ call me before the end of the day, "all right, sweetie?"

On the fourth phone call, AJ had not returned from lunch, but I was given her personal email address to contact her and was assured she'd write back.

Jeez....

I never know what to believe or who to believe. One person says the pool is here ready to be delivered; another one says, no, it hasn't arrived yet.

All of this has caused such stress, not to mention additional expense to us. Not knowing whether the pool is in transit or not, we have no way to plan our days for next week.

What a way to do business!

[ADDENDUM: OK, it's 5:00 p.m. No call or email from AJ or anyone else at Arthurs Pools to assure me that the pool is in transit... or not. In fairness to AJ, she seemed to be trying to get the situation in order; maybe her hands were tied; perhaps she quit because of the situation.]

July 17, still no pool from Arthurs Pools.

July 18, still no pool and it doesn't look like there will be one for a while, from their correspondence. They apparently are in no hurry to satisfy or complete the purchase order, which has been paid in full since April 1, 2008, almost four months.